Wireless Thermostat Will Not Connect to WiFi (Red X Over Green Bars)

Wireless Thermostat Will Not Connect to WiFi - Red X Over Green Bars

 

If your thermostat will not connect to WiFi and shows a red X over the green bars, please follow the instructions below.

 

1. Check to ensure the thermostat is on a secure WiFi network, meaning that it requires a password or security key to connect.  If it is on a secure network, proceed to step 2.  If not, please reconnect to a secure network and see if the issue has been resolved.
2. Press Menu→Settings→Network→Connect to WiFi Network on your thermostat.  Select the desired network and enter the password.  Please note that passwords are case-sensitive, and the thermostat will not connect if you enter the wrong password.
   

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3. If the thermostat fails to connect, verify that you are using the correct password.  To verify your password, forget the network on your mobile device and reconnect using the password.
   
   • • If your mobile device does not reconnect to the network, please contact your Internet Service Provider for assistance with resetting the password.
     • If your mobile device reconnects to the WiFi network, please reboot the thermostat by pressing Menu→Settings→Reboot.  MAKE SURE YOUR HVAC SYSTEM IS IDLE BEFORE REBOOTING!  Attempt to connect to WiFi again once the thermostat is back to its normal screen.
       

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4. If the thermostat still fails to connect to WiFi, please contact American Standard® Home Customer Support for further assistance.

If you have any questions or need assistance, please contact American Standard Home Customer Support via email at help@asairhome.com or call 1-877-374-0697, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.