Bridge Backup and Restore
Back up or restore your network using the bridge backup and restore feature. The primary design of this feature is to allow you to replace an existing bridge with a new one and not have to reconfigure all the devices and automations.
The Backup feature backs up the bridge configuration from your existing bridge. Restore will restore your Z-Wave® devices to the new bridge, and reconnect device names and automations to the restored devices.
You can restore to the same or "newer" bridge generation as the bridge your backup is from.
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Definition of Bridge Generations
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Generation 1: Standalone bridge, black casing with Schlage® logo
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Generation 2: Standalone bridge, black casing with Nexia® logo
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Generation 3: American Standard® 824 & 850 thermostats
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Generation 5: American Standard 1050, and newer 824 & 850 thermostats
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Generation 6: Standalone bridge, white casing with Nexia logo
NOTE: If you are unsure whether your 824 or 850 thermostat is Generation 3 or 5, please contact American Standard Customer Support for assistance.
Restore Matrix
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If the backup is from Generation 1, you can restore it to any newer bridge Generation 2-6.
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If the backup is from Generation 2, you can restore it to any bridge Generation 2-6.
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If the backup is from Generation 3, you can restore it to any bridge Generation 3-6.
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If your backup is from Generation 5, you can restore it to any bridge Generation 5 or 6.
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If your backup is from Generation 6, you can only restore it to a Generation 6 bridge.
What It Does Not Do
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It will not restore devices that have been deleted. If you delete a device from your network, either from the bridge or the web portal, you will have to manually re-add the device.
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It will not restore WiFi thermostats or cameras as those are not associated with the bridge.
When to Perform a Backup
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You should back up your bridge after adding or removing Z-Wave devices to your network.
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You should back up your bridge before replacing or upgrading your current bridge.
Performing a Backup
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Log into the American Standard web portal.
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If you have multiple homes, select the home you wish to back up.
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Click Edit under your home's picture.
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Select Advanced from the Home Settings menu.
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Click Backup in the Bridge section.
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Your bridge will be unavailable during the backup process. Click OK when ready to proceed.
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The portal will display the backup progress.
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When the backup is completed, you will receive confirmation of the successful backup, as well as the timestamp for the last backup.
Restoring From Backup
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Log into the American Standard web portal.
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If you have multiple homes, select the home you wish to back up.
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Click Edit under your home's picture.
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Select Advanced from the Home Settings menu.
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Select the backup that you would like to restore to.
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Your bridge will be unavailable during the restoration process. Click OK when ready to proceed.
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The portal will display the restoration progress.
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When the restore is completed, you will receive confirmation of the successful restoration, as well as the timestamp for the last restore.
If you have any questions or need assistance, please contact American Standard Home Customer Support via email at help@asairhome.com or call 1-877-374-0697, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.
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