Replacing Your Bridge

Replacing Your Bridge

Replacing your current bridge can be time-consuming for larger Z-Wave® networks, whether you replace it with the same model or a different one.  However, you can greatly simplify the process by backing up your network first.  It is a good practice to back up your bridge anytime you make a change to your American Standard® Home network.

 

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To Replace Your Bridge

1. Back up your bridge/network by following the instructions detailed here: Bridge Backup and Restore.

   • NOTE: You can only restore your existing configurations to the new bridge if your backup is successful.  If the backup is successful, you will see a message confirming its success.  If you see any other message, your backup did not work and you will need to try again.

2. Once you have successfully completed the backup, click Remove Bridge.

   

3. Confirm that you want to proceed by clicking Remove Bridge in the pop-up dialogue.  Once you confirm, you will be immediately redirected to the Home Information screen. 

   

4. Click Add Devices in the left frame of the page.

   

5.  

   Select Thermostats to expand the list of thermostat models.

   

6. Locate the model of your thermostat in the list and click Enroll.
7. Follow the on-screen prompts to walk through the enrollment process
8. Once enrollment is complete, your bridge should automatically begin to restore from the backup you made in Step 1.

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If the Bridge Fails to Restore After Enrollment

1. Use the new bridge to unenroll (exclude) all Z-Wave devices.  This is necessary to clear the old bridge's ID information from each Z-Wave device. 
   1. From the thermostat's home screen, press Menu→Smart Home.
      
   2. Tap the Remove Device button.
      
      
   3. Follow the device manufacturer's instructions for setting the Z-Wave device into Learn mode.  You will have 4 minutes to set the device into Learn mode after pressing Remove Device.
   4. Repeat these steps for all devices on your network until all devices are removed.
2. Use the new bridge to re-enroll (include) all Z-Wave devices.  This will add all the Z-Wave devices to your new bridge.
   • 1. From the thermostat's home screen, press Menu→Smart Home.
        
     2. Tap the Add Device button.
        
        
     3. Follow the device manufacturer's instructions for setting the Z-Wave device into Learn mode.  You will have 4 minutes to set the device into Learn mode after pressing Add Device.
     4. Repeat these steps for all devices on your network until all devices are added.

If you have any questions or need assistance, please contact American Standard Home Customer Support via email at help@asairhome.com or call 1-877-374-0697, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.