System Alerts in the American Standard® Home App

System Alerts in the American Standard® Home App

 

NOTE: American Standard Home Support cannot decipher error codes. Please direct all questions regarding error codes and their meanings to your HVAC dealer.

 

It is now possible to receive a system alert in the American Standard Home app when your HVAC system reports a critical error code; these alerts were previously only visible on the thermostat.

A critical error code indicates one or more primary parts (e.g., heat pump, air conditioner, furnace, air handler, etc.) of the system inoperative. Critical errors require immediate attention from an HVAC technician.

★ Please note that System Alerts are only available for critical errors. ★ Non-critical errors are visible only on the thermostat itself.

 

 

Thermostat Capabilities

The following thermostats are capable of reporting critical alerts in the American Standard Home app:

• American Standard and Trane XL824/850/1050 
• American Standard Link (UX360)

All others cannot report critical errors in the app, including:

• American Standard and Trane XL950
• American Standard and Trane XR724
• All Z-Wave thermostats

 

 

Receiving System Alerts

• To receive System Alerts in the American Standard Home app, you must first opt into American Standard Diagnostics.  This can be done in the mobile app or on the web portal.
  
  
• After opting into American Standard Diagnostics, ensure alerts for your thermostat(s) are selected for each contact who should receive them.  You must do this from the American Standard Home web portal, and you can find the instructions here: Setting and Managing Alerts - Managing Contacts and Alerts.

 

 

Alert Display

System Alerts appear differently depending on whether or not the thermostat is assigned to a dealer.

NOTE: The home name, thermostat name, and error code will vary. If the thermostat name makes the push notifications too long, it will be truncated, but the full message will still appear in Alerts on the mobile app.

• If the thermostat is assigned to a dealer, the alert will appear as follows:

  [Home name]: Critical alert detected on [thermostat name]. Call your American Standard® dealer and provide them with alert code [error ID]. Your dealer can be found in the app under thermostat settings > HVAC Service Information.

  Push Notification	Alert in AS Air Home App

  
  
  

• If the thermostat is not assigned to a dealer, the alert will appear as follows:

  [Home name]: Critical alert detected on [thermostat name]. Call your American Standard® dealer and provide them with alert code [error ID]. You can search for a dealer in the app under thermostat settings > HVAC Technician Search.

  Push Notification	Alert in AS Air Home App

If you have any questions or need assistance, please contact American Standard Home Customer Support via email at help@asairhome.com or call 1-877-374-0697, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.