American Standard® Gold Thermostat Already Enrolled During Registration

American Standard® Gold Thermostat 
Already Enrolled During Registration

 

Each thermostat has a unique serial number that identifies it to the AS Air Home network.  Once the device is installed and enrolled, the serial number is registered to that customer account.

If the thermostat is already enrolled in a different house or account, enrollment will fail. This usually occurs when the previous homeowner forgets to unregister the thermostat after selling the home.

When this happens, the app will display an enrollment error specifying that the thermostat is already enrolled, and the thermostat will report that enrollment has failed.

Mobile App	Thermostat

 

★ NOTE ★ Due to security requirements, this can only be corrected by calling  AS Air Home Customer Support. Please be prepared to provide your account information and the thermostat serial number when calling.

 

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Locating the Thermostat Serial Number

1. Tap the three horizontal bars (hamburger button) in the upper-left corner of the thermostat to open the menu.
   
2. Select System from the thermostat menu.
   
3. Tap About Thermostat to display the thermostat information.
   
4. Locate the entry for Serial and make note of the serial number to provide to Support.
   

Once you have obtained your thermostat serial number,  please call AS Air Home Customer Support at 1-877-374-0697.  ★ Please note: we will need the full address of your home for verification. ★

If you have any questions or need assistance, please contact American Standard Home Customer Support via email at help@asairhome.com or call 1-877-374-0697, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.