If your lock fails to enroll in the bridge, there are typically four common issues:
- Your lock is already included in a Z-Wave® Network
- Your lock is too far from your standalone bridge or American Standard® thermostat with a built-in bridge.
- The inclusion process was unexpectedly interrupted and not all data was exchanged properly
- There is a local interference problem that is preventing inclusion.
To troubleshoot, please use this step-by-step guide or contact Customer Support.
If you have any questions or need assistance, please contact American Standard Home Customer Support via email at firstname.lastname@example.org or call 1-877-374-0697, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.