If your lock fails to enroll in the bridge, there are typically four common issues:
- Your lock is already included in a Z-Wave® Network
- Your lock is too far from your standalone bridge or American Standard® thermostat with a built-in bridge.
- The inclusion process was unexpectedly interrupted and not all data was exchanged properly
- There is a local interference problem that is preventing inclusion.
To troubleshoot, please contact Customer Support.
If you have any questions or need assistance, please contact American Standard Home Customer Support via email at firstname.lastname@example.org or call 1-877-374-0697, Monday-Friday 9 AM – 8 PM ET, and Saturday 10 AM – 5 PM ET.